Understanding

 

Accudemia Tech Talk Series

Need help in understanding Accudemia? Let Senior Technical Support Specialist, Nick Armstrong, and Technical Support Specialist, Justin Veerasammy walk you through all you need to know in Accudemia and help you succeed!

 

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Watch Past Tech Talks

System Admin Roles & Permissions

Engineerica’s Senior Technical Support Specialist, Nick Armstrong, teaches everything you need to know about the various roles and permissions used in Accudemia and how to manage role-based options as well as user-specific permissions.  Learn about these new features by reading the blog post below or clicking the video above.

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Troubleshooting Appointments in Accudemia

Engineerica’s Software Support Specialist, Justin Veerasammy, reviews some tips and tricks for troubleshooting why Appointments are not working in your Accudemia account.  Learn about these new features by reading the blog post by clicking the button below or the banner above.

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Accudemia 9.3.0 Features and Enhancements

Engineerica’s Senior Software Support Manager, Nick Armstrong, showcases all the new and enhanced features available in the Accudemia 9.3.0 update.  Learn about these new features by reading the blog post below or clicking the video above.

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Accudemia 9.2.0 Features and Enhancements

Engineerica’s Software Support Specialist, Justin Veerasammy, showcases all the new and enhanced features available in the Accudemia 9.2.0 update.  Learn about these new features by reading the blog post below or clicking the video above.

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Managing Tutors in Accudemia

Engineerica’s Senior Support Manager, Nick Armstrong, covers some tips and processes to help aid your tutors in implementing Accudemia into their normal operations and let them focus on helping students.

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Utilizing Support Drop Box for Your Center

Engineerica’s Support Specialist, Justin Veerasammy, covers the reasons why and how you should use the new Support Drop Box feature available in Accudemia to offer offline or asynchronous tutoring options to your students.

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Using Accudemia Dashboards and Reports to Motivate Your Team

Engineerica’s Senior Support Specialist, Nick Armstrong, goes over some ways to motivate your staff by using various features available in Accudemia to always keep in view the process goals and show your staff regularly the outcome goals.

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Restrictions for Appointments in Accudemia

Engineerica’s Support Specialist, Justin Veerasammy, explains how to best use restrictions for scheduling appointments at your center. He showcases all the rules you may have never known were available in this session!

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Understanding and using Outlook 365 Integration

Engineerica’s Senior Support Specialist, Nick Armstrong, explains why you should have your tutors in Accudemia use Office 365 Integration! The presentation covers setup, usage, and the benefits of its usage at your center.

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Using Surveys in Accudemia

Engineerica’s Support Specialist, Justin Veerasammy, shows off the amazing capabilities of the Surveys in Accudemia.  Learn about setting the frequency, cloning surveys, and how to gain valuable feedback from your users!

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Accudemia App Features and Usage

Engineerica’s Senior Support Specialist, Nick Armstrong, takes an in-depth look at all of the options available in the new Student app.

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Accudemia Student App Demonstration

Engineerica’s Business Development Manager, Chadd Blodgett, showcases the brand new Accudemia app available in the Apple App Store (and the Android Play Store)!

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Accudemia 8.0 Tips and Tricks

Engineerica’s Senior Support Specialist, Nick Armstrong, showcases all of the new features now offered in Accudemia 8.0 such as our new Engagement Board, Session Log enhancements, and more!

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Showing Accudemia some love; How to Change the Look and Feel of your account

Engineerica’s Senior Support Specialist, Nick Armstrong, shows how you can customize the Accudemia software to your institution/center’s branding, advertising center events, and more!

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Tips for Helping Your Tutors or Support Staff

Engineerica’s Senior Support Specialist, Nick Armstrong, shows off some tips and tricks that you can do in your Accudemia account so your staff can focus more on working with the students and less on the software.

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Tracking Student Profile Data

Engineerica’s Support Specialist, Garrett Effers, reviewed profile items in Accudemia, including what they are, how they work, and how to best leverage them.

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Mail Merges from Accudemia

Engineerica’s Senior Support Specialist, Nick Armstrong, shows users how to set up Mail Merges from Accudemia Exports/Reports and how to set up Accudemia scheduled reports.

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Running Student Visit Reports with Session Notes and Assessments

Engineerica’s Senior Support Specialist, Nick Armstrong, shows attendees how to run student visit reports in Accudemia.

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How to Manage your Center in Accudemia: Tips & Best Practices

Engineerica’s Support Specialist, Jorge Angel Rodriguez, shares some helpful tips on how to manage your student center traffic with the Manage Center Screen and Tools

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Virtual Drop-Ins

Engineerica Support team member Nick Armstrong walks attendees through Virtual Drop-Ins in Accudemia.

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Accudemia's Most Used Reports

Engineerica Support team member Jorge Angel Rodriguez showcases the most used reports in Accudemia.

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Accudemia Imports: Troubleshooting Tips

Engineerica Support team member Nick Armstrong walks users through some common troubleshooting tips for importing data into Accudemia.

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Reports and Using the Report Scheduler

Engineerica Support team member Nick Armstrong walks attendees through Accudemia’s Report Scheduler and shows multiple examples of the reports you can generate.

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Best Practice on General Account Settings

Engineerica Support team member Jorge Rodriguez shares some helpful tips and tricks for configuring your center’s setup in Accudemia.

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Managing Instructors' Referrals in Accudemia

Engineerica Support team member Nick Armstrong shares how to manage the student referrals sent to your center from professors using the Accudemia software.

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Best Practices for Virtual Drop-in Sessions

Engineerica Support team member Jorge Angel Rodriguez shares the best practices gathered from experiences with clients using Accudemia to manage their virtual sessions.

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iAccu Demonstration

Engineerica Support team member Nick Armstrong explains how to use the Accudemia companion app, iAccu,  to record attendance with a mobile device .

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Technical Contacts & Submitting Tickets

For this Accudemia Tech Talk, Engineerica member Jorge Angel Rodriguez gives us an overview on how to submit tickets to get the best out of our support team!

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Collecting Student Feedback with Accudemia Surveys

In this week’s Accudemia Tech Talk, Senior Support Specialist Nick Armstrong walked attendees through setting up surveys. Accudemia Surveys are one of the most robust features in the system, and we hope this post has helped shed some light on how to use them to collect student feedback.

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Appointment Notes vs. Session Comments

For this Accudemia Tech Talk, Engineerica Support team member Jorge Angel Rodriguez shows us the differences between Appointment Notes and Session Comments.

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Managing Additional Student Data with Profiles

In this week’s Accudemia Tech Talk, Senior Support Specialist Nick Armstrong walked attendees through the process of setting up the profile import for their centers and institutions.

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Exports: Overview & Scheduling Options

Engineerica Support team member Nick Armstrong explains running exports in Accudemia.

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Seminars and Workshops in Accudemia

Engineerica Support team member Nick Armstrong explains the ways to set up workshops and seminars through Accudemia.

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Default User Roles & Permissions

Engineerica Support team member Nick Armstrong explains the default user roles and permissions for students, tutors, and more.

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Calendars and Tutor Schedules

Engineerica Support team member Jorge Angel Rodriguez shows the process of configuring and syncing calendars as well as scheduling in Accudemia.

Blog Post on Tutoring       Blog Post on Calendars

Sign-In Stations / Kiosks

Engineerica Support team member Nick Armstrong explains how to set up sign-in stations, both for students and tutors.

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Imports (Students, Courses, and Enrollment)

Engineerica Support team member Jorge Angel Rodriguez shows the importing process of students, courses, and enrollment on Accudemia.

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