Need support?

IMPORTANT:

PLEASE SUBMIT YOUR SUPPORT REQUEST AS SPECIFIED BELOW.  FAILURE TO FOLLOW THE INSTRUCTIONS BELOW WILL DELAY YOUR SUPPORT REQUEST OR CAUSE IT TO GO UNDELIVERED. 


ARE YOU A STUDENT? IF SO, READ THIS:

We are the company that develops the software your college or school is using.  We do NOT manage your academic centers or schools, and our support team does NOT have access to your data and cannot help you with issues like scheduling or canceling appointments, finding tutors, recovering passwords, attendance reports, etc.  If you have trouble using the system, contact your college or center staff.  Since we are unable to help students, support requests submitted by students will not be answered and will be promptly deleted.


HOW IS YOUR REQUEST HANDLED?

We have different teams supporting the different products.  When you submit your support issue via the correct channel, a support ticket will be automatically generated and it will be forwarded to the appropriate team who handles your product.  In most cases you will hear back from us within one business day.


SUPPORT WORK HOURS

Our support team is available weekday from 8:00 AM 12:00 PM and from 1:00 PM to 5:00 PM Eastern Time.  Our office is closed on weekends and on official company holidays.


PREFERRED METHOD - SUPPORT VIA EMAIL

Email is preferred because it generates your support ticket and forwards it to the appropriate department:

AccuCampus: accucampus@engineerica.com

Accudemia: support@accudemia.com

AccuTrack/AccuSQL/AccuLite: support@accutrack.org

AccuClass: accuclass@engineerica.com

AccuClub: accuclub@engineerica.com

AccuTraining: accutraining@engineerica.com

Conference Leads: leads@engineerica.com

Conference Tracker: conftrac@engineerica.com


SUPPORT PHONE NUMBER

If you have an active support plan that includes phone support, please call our support team at (321) 214-0012 during normal business hours specified above.


SUPPORT WEBSITE

Each of our products has a dedicated support web page that contains support resources like usage tips, FAQ, user's manuals, training webinars, and other useful info.  Here are the links to these resources: