Engineerica Technical Support
Welcome to Engineerica Support! We’re here to help you get the most out of our software.
To ensure your request reaches the right support team and receives prompt attention, please use the appropriate support email address listed below.
Students: Need Help with Accudemia, AccuCampus, or AccuClass?
Please contact your college’s tutoring center, academic support department, or IT help desk for assistance.
Engineerica develops the software used by your institution but provides technical support only to authorized college staff. Our support team does not have access to your student records or account information and cannot assist with appointments, passwords, attendance records, or other student-related questions.
Please direct all support requests to your college, as Engineerica cannot respond to individual student support requests.
Contact Technical Support
Email is our preferred support method. When you email the appropriate product support address, a support ticket is automatically created and assigned to the team responsible for that product.
Please select your product below:
| Product | Support Email |
|---|---|
| Accudemia | support@accudemia.com |
| Conference Tracker | conftrac@engineerica.com |
| Conference Leads | leads@engineerica.com |
| AccuClass | accuclass@engineerica.com |
| AccuCampus | accucampus@engineerica.com |
| AccuClub | accuclub@engineerica.com |
| AccuTraining | accutraining@engineerica.com |
Please use the email address associated with your product to ensure your request is routed correctly.
What to Include in Your Support Request
To help us assist you efficiently, please include:
- Your name and institution or organization
- The product you’re using
- A clear description of your question or issue
- Any relevant error messages or screenshots
- Steps to reproduce the issue, if applicable
Response Time: Most support requests receive an initial response within one business day. More complex issues may require additional time to investigate and resolve.
Support Hours
Our technical support team is available:
Monday–Friday
8:00 a.m.–12:00 p.m. and 1:00 p.m.–5:00 p.m. Eastern Time
Our office is closed on weekends and official company holidays. The holidays include New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, and Christmas Day to New Year’s Day.
You may submit support requests by email at any time, including outside business hours. Requests received after hours will be reviewed during the next business day.
Phone Support
407-366-7700
Phone support is available during regular support hours for customers eligible for telephone assistance.
For other customers, please submit your request using the appropriate support email address above.
Online Support Resources
Looking for answers? Our product support websites provide helpful resources, including user guides, frequently asked questions, training webinars, and troubleshooting information.
| Product | Support Resources |
|---|---|
| Accudemia | Visit Support Center |
| AccuCampus | Visit Support Center |
| AccuClass | Visit Support Center |
| Conference Tracker | Visit Support Center |
| Conference Leads | Visit Support Center |
| Conference Attendee | Visit Support Center |
| AccuTraining | Visit Support Center |
| AccuClub | Visit Support Center |
| AccuTrack | Visit Support Center |
| AccuSQL | Visit Support Center |
| AccuLite | Visit Support Center |
Thank you for choosing Engineerica. We appreciate your business and look forward to assisting you!
