PLEASE SUBMIT YOUR SUPPORT REQUEST AS SPECIFIED BELOW. FAILURE TO FOLLOW THE INSTRUCTIONS BELOW WILL DELAY YOUR SUPPORT REQUEST OR CAUSE IT TO GO UNDELIVERED.
We are the company that develops the software your college or school is using. We do NOT manage your academic centers or schools, and our support team does NOT have access to your data and cannot help you with issues like scheduling or canceling appointments, finding tutors, recovering passwords, attendance reports, etc. If you have trouble using the system, contact your college or center staff. Since we are unable to help students, support requests submitted by students will not be answered and will be promptly deleted.
We have different teams supporting the different products. When you submit your support issue via the correct channel, a support ticket will be automatically generated and it will be forwarded to the appropriate team who handles your product. In most cases you will hear back from us within one business day.
Our support team is available weekday from 8:00 AM 12:00 PM and from 1:00 PM to 5:00 PM Eastern Time. Our office is closed on weekends and on official company holidays.
Email is preferred because it generates your support ticket and forwards it to the appropriate department:
Conference Leads: firstname.lastname@example.org
Conference Tracker: email@example.com
If you have an active support plan that includes phone support, please call our support team at (321) 214-0012 during normal business hours specified above.
Each of our products has a dedicated support web page that contains support resources like usage tips, FAQ, user's manuals, training webinars, and other useful info. Here are the links to these resources: