Last updated: June 15, 2016.
Here's what we do — and, more importantly, don't do — with any information you provide us. This information is organizer by your role:
All account information for our Clients is held in strict confidence.
We do not sell or share your information with anyone. We only collect information like your name, email address, mailing address, phone number, and billing information so we can provide the services described on our website.
Data you load into the Conference Tracker service is yours. We will only use this data to deliver the services provided by our system as described on the website. For example:
Other than using the data to provide you, your attendees, and your exhibitors with our services, we do not sell, rent, share or use any contact information you upload to the system.
Your email address, name and any other information you provide to us or to our Client, the Event Organizer, including your sales reps information, are held in strict confidence. We only use this information to set up your Exhibitor account and Sales Reps accounts. We do not sell or share your information with anyone else. We will contact you and your sales reps regarding our services (e.g. send you your account access information).
When using the Conference Leads app, you can scan an attendee badge to get their contact information. The contact information is uploaded by our Client, the Event Organizer. As a result, we do not guarantee the completeness nor accuracy of this data.
If you would like to update your account or no longer like to be contacted by us, please contact us.
Your email address, name and any other information you provide, such as address and phone number you provide to our Client (Event Organizer), are held in strict confidence. We only keep your information so that our Client, whose event you registered to attend, can provide you with services via our software such as the event badge, attendance certificate, lead retrieval, and communications to you.
If our Client offers exhibitors the use of our Conference Leads system, then an exhibitor rep can scan your badge to get your contact info. This contact info is uploaded by the Client.
If you use our Conference Attendee app, then the information you put into it (e.g. session ratings) will be uploaded to our cloud server and shared with the Client.
Other than described above, we do not sell or share your information with anyone else.
We collect information under the direction of our Clients, and have no direct relationship with you, whose contact data we process.
Our Client can remove your data from our system and can update it too. If you would like to update your contact information or would no longer like to be contacted by our Client, please contact our Client directly.
We have no direct relationship with the individuals whose personal data we process. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct his or her query to our Client (the data controller).
We will retain personal data we process on behalf of our Clients for as long as needed in order to provide services to our Clients. We will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Most of our clients are automatically subscribed to our newsletter. This newsletter offers the latest information about our event management systems and services. The newsletter is usually sent out once per month. To subscribe you to our newsletter(s), we will only use your email address to send the newsletter to you. If you no longer wish to receive our newsletters, you may follow the unsubscribe instructions contained in each of the communications you receive.
We may also send you service related email announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. You do not have an option to opt out of these emails, which are not promotional in nature.
We use other third parties, such as a credit card processing company, to bill you for services. When you sign up for our services, we will share your personal information only as necessary for the third party to provide that service.
We reserve the right to disclose your personal information as required by law, such as to comply with a subpoena, bankruptcy proceedings or similar legal process, and when we believe that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud and/or to comply with a judicial proceeding, court order, or legal process served on our website.
In the event we go through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personal information will likely be among the assets transferred. You will be notified via email of any such change in ownership or control of your personal information.
If your personal information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by making the changes in our software or by contacting us. We will respond to your request within 30 days.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
The security of your personal information and our Clients’ information is important to us. When you enter sensitive information, such as login credentials and credit card information, we encrypt the transmission of that information using Secure Socket Layer technology (SSL).
The system database is hosted in a US-based server in the Amazon cloud. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us.
We and our partners, affiliates, or analytics or services providers use technologies, such as cookies, beacons, tags, and scripts, to analyze trends, administer our website, tracking users’ movements around the website, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual visitors, to analyze trends, administer our website, track visitors' movements around our website, and gather demographic information about our visitors as a whole. We do link this automatically collected data to other information we collect about our website visitors.
As part of the service and if authorized by our Clients, we may send attendees advertisements from the event exhibitors. Attendees may opt out of receiving this advertisement by following the instructions included with the advertisement. Other than that, we do not do any type of advertising on our websites for services.
We post customer testimonials on our website, which may contain personal information. We do obtain our Clients’ consent to post their name along with their testimonial via email prior to posting the testimonial on our website. However, if you wish to request the removal of your testimonial, please contact us.
Our website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.