This webpage is designed to assist customers with understanding the difference between training and implementation for them to make the most out of both services. While an hour of each service is offered remotely for initial purchases, there are times when customers will need more assistance.
The Basics
Let’s begin with the fundamental differences between training and implementation in regards to our student tracking software:
| Training | Implementation |
|---|---|
| Is for the center staff/admins | Is for center/program admins |
| Is process-centric | Is content-centric |
| Follows standard training topics | Is highly individualized |
| Reporting is internal | Reporting is external |
Most single centers or individual programs/departments will only need one hour of remote training and one hour of remote implementation assistance to get their tracking system up and ready for use by the students and staff. When centers or individual programs/departments are similar, the initial one hour of training and implementation can be duplicated for each entity. For example, once a math tutoring center has been implemented and the end-users are trained, the information and process can be shared with their colleagues in the writing center. However, this becomes more difficult if the centers or individual programs/departments are different. For example, the colleagues at the math center would have difficulty sharing information and processes with an advising department because the services offered are very different. When the student tracking system needs to be used in many centers/programs that are different, customers should consider purchasing more training and/or implementation assistance.
The Guidelines
Here are the guidelines to help determine how much assistance as well as the type of assistance that will be needed:
Customers should consider purchasing remote training of 4 or more hours when:
- More than 2 but less than 6 different centers/programs need to use the system.
- The set-up for the centers/programs was somewhat complex.
- The end-users are not able to disseminate the training to the other centers/programs either due to a lack of time or to differences in the types of centers/programs.
Customers should consider purchasing on-site training for two to three days when:
- More than 6 centers/programs need to use the system.
- The set-up for the centers/programs was extensive and addressed more advanced needs for reporting like accreditation mandates, student success initiatives, etc.
- The end-users are not able to disseminate the training to the other centers/programs either due to a lack of time or to differences in the types of centers/programs
Customers should consider purchasing remote implementation assistance for 4 or more hours when:
- The center/program is large with more than one administrator.
- There is more than one center/program but not more than 3.
- Reporting needs are extensive but mostly used internally.
- Physical set-up needs could become obstacles using generic set-up options.
- Different levels of permissions are needed but are still somewhat simple.
Customers should consider purchasing on-site implementation services for two or more days when:
- More than 3 student services entities are involved with several administrators.
- Reporting needs are extensive and will be used both internally and externally.
- The physical set-up spans several locations each with unique needs.
- The permissions needed are complex and involve many types of staff members.
Training or Implementation Packages
All of our training or implementation packages can be reviewed here:
We hope that this information helps each customer make the most of our student tracking software and services.