This webpage is designed to assist customers with understanding the difference between training and implementation for them to make the most out of both services. While an hour of each service is offered remotely for initial purchases, there are times when customers will need more assistance.
Let’s begin with the basic differences between training and implementation in regards to our student tracking software:
|Is for the center staff/admins||Is for center/program admins|
|Is process centric||Is content centric|
|Follows standard training topics||Is highly individualized|
|Reporting is internal||Reporting is external|
Most single centers or individual programs/departments will only need one hour of remote training and one hour of remote implementation assistance to get their tracking system up and running. When centers or individual programs/departments are similar, the initial one hour of training and implementation can be duplicated for each entity. For example, once a math tutoring center has been implemented and the end users are trained, the information and process can be shared with their colleagues in the writing center. However, this becomes more difficult if the centers or individual programs/departments are different in nature. For example, the colleagues at the math center would have difficulty sharing information and processes with an advising department because the services offered are very different. When the student tracking system needs to be used in many centers/programs that are different in nature, customers should consider purchasing more training and/or implementation assistance.
Here are the guidelines to help determine how much assistance as well as the type of assistance that will be needed:
Customers should consider purchasing remote training of 4 or more hours when:
Customers should consider purchasing on-site training for two to three days when:
Customers should consider purchasing remote implementation assistance for 4 or more hours when:
Customers should consider purchasing on-site implementation services for two or more days when:
All of our training or implementation packages can be reviewed here:
We hope that this information helps each customer make the most of our student tracking software and services.