AccuLite Contact Support

Who Gets Support?

Support is only provided to users with active Support Units.

New User Support

New users of AccuLite get 10 Support Units valid for one year from software delivery.

AccuLite Support Plan

New AccuLite Users get 10 Support Units valid for one year. Upon the expiration or use of these Support Units, users may order 10 more Support Units for a fee of $299.

Support plans provide you with phone, online, and direct email support,

Support for one user per sign-in station license.

Our goal is to respond to technical support requests within one business day. In most cases, support requests are answered sooner than that.

Note: New Support Units can be renewed if there is no interruption in support service.

How to Get Support

If you need support for AccuLite, contact our support department via any of the following methods:

(1) User with Active Support Units

If you have active Support Units, then you have access to our support services including online assistance, phone, and direct email support. Active Support Units holders may use any of the following methods to get support, contact us or email our support department directly via support@accutrack.org. Make sure to mention that you are an AccuLite user.

For fastest service, you should always use one of the above methods for contacting support. Our goal is to respond to questions within one business day. Most of the times you would hear back from us within a few hours.

Please do NOT leave support questions on the voicemail box of your sales rep or on our main office number as this could cause delays in receiving and processing your support requests.

(2) Users without Support Units

If you do not have active Support Units then are two options:

1. Look for the answer to your question in the the AccuLite user manual.

2. To get direct email, phone, or online support, order Per-Incident Support. Click here for more info.

AccuLite Documentation

The software manual is available in the Manuals folder under your AccuLite installation, but for convenience it is also available online on our AccuLite Documentation pages.

Support Terms of Service

Telephone Support is available from 8:30 a.m. to 5:00 p.m. Eastern Time Zone Monday through Friday except for the company's holidays.
Our goal is to respond to all support calls and emails within one business day. In most cases the response is even sooner than that.
A Support Unit is 30 minutes of a staff member's time. If two staff members work on your issue for 30 minutes, then that counts as two Support Units.
Any part of a Support Unit used counts as a full unit.
Minimum one Support Unit per call or e-mail message.
Callbacks outside the U.S. and Canada are billed an additional $1.50 per minute.
Unused Support Units expire one year from date of purchase.
Additional Support Units may be ordered any time if there is no interruption in Support Units coverage.
Free maintenance updates, if available, are delivered via the web only.
Prices and terms may change without notice.