Support is only provided to users with active Support Units.
New users of AccuLite get 10 Support Units valid for one year from software delivery.
New AccuLite Users get 10 Support Units valid for one year. Upon the expiration or use of these Support Units, users may order 10 more Support Units for a fee of $299.
Support plans provide you with phone, online, and direct email support,
Support for one user per sign-in station license.
Our goal is to respond to technical support requests within one business day. In most cases, support requests are answered sooner than that.
Note: New Support Units can be renewed if there is no interruption in support service.
If you need support for AccuLite, contact our support department via any of the following methods:
If you have active Support Units, then you have access to our support services including online assistance, phone, and direct email support. Active Support Units holders may use any of the following methods to get support, contact us or email our support department directly via firstname.lastname@example.org. Make sure to mention that you are an AccuLite user.
For fastest service, you should always use one of the above methods for contacting support. Our goal is to respond to questions within one business day. Most of the times you would hear back from us within a few hours.
Please do NOT leave support questions on the voicemail box of your sales rep or on our main office number as this could cause delays in receiving and processing your support requests.
If you do not have active Support Units then are two options:
1. Look for the answer to your question in the the AccuLite user manual.
2. To get direct email, phone, or online support, order Per-Incident Support. Click here for more info.
The software manual is available in the Manuals folder under your AccuLite installation, but for convenience it is also available online on our AccuLite Documentation pages.
To learn about our Terms of Service for AccuLite Click here.