Before You Schedule a Demo
Is AccuMembership designed for associations like ours?
Yes. AccuMembership is specifically built for associations, professional organizations, and membership-based groups that need to manage member records, renewals, communications, websites, and event participation.
What information should we prepare before the demo?
It helps to know:
- Approximately how many members you currently have
- Whether you collect membership fees online
- Whether you host conferences, meetings, or events
- Whether you want members to manage their own profiles
- Whether you plan to migrate data from another system
This allows us to tailor the demonstration to your organization’s needs.
Will we see real examples during the demo?
Yes. We will walk through typical association workflows such as managing member records, processing renewals, sending communications, and generating reports.
How long does the demo take?
Most live demonstrations take about 30–45 minutes, depending on your questions and the areas you would like to explore.
Is there any cost or obligation to schedule a demo?
No. Live demonstrations are complimentary and there is no obligation to subscribe.
What happens after the demo?
If AccuMembership is a good fit, we will discuss pricing based on your membership size and help you plan next steps such as data migration and onboarding.
Ready to see how AccuMembership can support your association?
Schedule a live demo using the request form on our website.
Getting Started & Pre-Sale Questions
How is pricing determined?
Pricing is primarily based on the number of members managed in the system. All subscription plans include access to the full AccuMembership platform. Pricing may also vary depending on billing frequency and selected options.
Are all features included in every plan?
Yes. All core AccuMembership features are included. Pricing tiers are based mainly on membership volume rather than feature restrictions.
How long does it take to get started?
Most organizations can begin using AccuMembership within a few days. We provide a Getting Started session to help configure the system and answer setup questions.
Can we import our existing member database?
Yes. Member information can be imported from spreadsheets and many existing membership systems.
Do you offer training?
Yes. Each subscription includes an initial Getting Started session. Additional guidance is available through our support team as needed.
What kind of support is included?
Subscriptions include technical support via email, phone, and live online assistance sessions. Support helps with setup, configuration, and general system usage.
Is there a contract or long-term commitment?
Organizations may choose monthly or annual billing. Annual subscriptions typically provide a discounted rate. Cancellation policies and refund eligibility are described in our Terms of Service.
Is AccuMembership cloud-based?
Yes. AccuMembership is a secure cloud-based platform accessible through modern web browsers without installing software. Customer data is primarily hosted in secure cloud infrastructure located in the United States.
Can members manage their own information?
Yes. Organizations can allow members to securely update their own contact information and profile details through the member portal.
Does AccuMembership support event management?
Yes. AccuMembership integrates with Engineerica’s Conference Tracker system to help organizations manage conferences, meetings, and events while keeping member records synchronized. A separate license fee is required for Conference Tracker. Ask about the AccuMembership user discount.
Can we offer discounts to members for events?
Yes. When integrated with Conference Tracker, organizations can automatically provide member-only pricing or discounts for event registrations.
Can AccuMembership scale as our organization grows?
Yes. AccuMembership is designed to grow with your organization. Subscription levels can be adjusted as membership numbers increase.
Can we see a live demonstration of the system?
Yes. Complimentary live demonstrations are available. You can request a demo by submitting the form on our website.
Using AccuMembership
Who is the customer of AccuMembership?
The organization licensing AccuMembership is the customer. Members use the system under the organization’s account. Questions about memberships, payments, or personal data should be directed to the organization managing the membership.
Can members access their own information?
Yes. Organizations can allow members to sign in securely to view and update their profile, renew memberships, register for events, and access member-only content.
Can multiple staff share one login?
Each user must have their own login credentials unless the organization’s subscription plan allows otherwise. Sharing login credentials is not recommended for security and auditing purposes.
Can we add additional staff users?
Yes. Organizations can create additional user accounts according to the limits of their subscription plan.
Payments and Membership Fees
Who processes membership payments?
Membership payments are processed through the organization’s own payment processor (such as Stripe). AccuMembership does not store or handle full credit card numbers.
Does AccuMembership charge members directly?
No. AccuMembership provides the software platform. Membership fees are determined and collected by the organization.
Can memberships renew automatically?
Yes. Organizations can enable automatic membership renewals if members authorize recurring payments through the organization’s payment processor.
Data and Privacy
Who owns the membership data?
The organization licensing AccuMembership owns and controls its membership data. Engineerica processes data only to provide the software service.
Where is our data hosted?
Customer data and its backups are primarily hosted in secure cloud infrastructure located in the United States.
Can members request deletion or correction of their data?
Members should contact the organization managing their membership. The organization controls member data and can make updates or deletion requests.
What happens to our data if we cancel the service?
Organizations are responsible for exporting their data prior to cancellation. Data may be retained for a reasonable period after termination to allow export and system processing, after which it may be permanently deleted.
Updates and Maintenance
How often is the software updated?
AccuMembership is continuously improved with new features, performance enhancements, and security updates. Updates may be deployed without prior notice.
Will we be notified of downtime?
Engineerica makes reasonable efforts to notify customers in advance of scheduled maintenance that may result in temporary service interruptions.
Subscription and Cancellation
How can we cancel our subscription?
Cancellation requests must be submitted in writing (for example by email or support ticket) by an authorized administrator. Verbal cancellation requests are not valid.
Is there a refund policy?
Organizations may cancel within 30 days of the initial purchase for a full refund. After that period, subscription fees are non-refundable.
Support
How can we contact support?
For assistance, contact Engineerica at:
Support availability may depend on the organization’s subscription plan.
