College campuses across the nation and the world closed forcing faculty and student services professionals to move their courses and support services online. This case study takes a deeper look into how California Baptist University’s Tutoring Center was able to implement their new virtual services, the tools they used as well as the important role data-tracking along the way has played in their operational decisions, communication strategies, and making a case for keeping student service professionals’ jobs secure during this time when funding is unstable and students need more assistance, not less. Accudemia has become more vital than ever before.
https://c1.engineerica.com/public-files/research/CaliforniaBaptistCaseStudy.pdf
