It's been a few months since our last update, so we have a lot of exciting news to share with you. This includes the release of version 12 of AccuTrack & AccuSQL, a new feedback system that allows you to VOTE on features you want to see in future releases, new software training webinars, new IT Service for academic centers, new support staff members, new Accudemia release and Student Guides, new event tracking software, and much more!
Please make sure to read through this important information. Here is an index of the topics:
We are delighted to announce the release of AccuTrack & AccuSQL version 12. This release is the product of over one year of development work. We added features most requested by users. These include some major changes and updates.
If you have an active Platinum Plus subscription you qualify for a free upgrade to version 12. Your current version 11 or 10 database can be updated to work with the latest version. This means you can continue to work with version 12 without losing any data.
To download the version 12 upgrade software, simply fill out the request form here.
Version 12 offers many new improvements. Click here for a list of the new features.
We are changing the way new features are selected for future releases. In the past, we collected numerous feature requests from users and then selected the ones that seemed to be of the most interest to our users. This meant that we decided on the most important features. We are improving this system to enable users to decide which features are most important. To implement this change, we set up a new feedback web site. Here is how it works:
The feedback system is already up and running here:
To control SPAM and unwanted postings, the feedback system requires registration. To register, all you need to do is email me and I will open your account so you can start reviewing current requests and voting for features.
We hope you will take advantage of this new system so you can shape future releases of the software.
We are delighted to see great interest in our complimentary online training webinars. Each webinar focuses on certain features of the software and is about one hour long. So far we have conducted webinars on the following topics:
Wish you had attended one of the above? Don't worry, we plan to repeat these webinars in the future. Also, you can view a video of the recorded sessions on Engineerica's YouTube Channel.
Don't miss upcoming webinars including:
To register for webinars, visit click here. Keep checking the site for new webinar announcements.
University Business is conducting its first Top
100 Reader's Choice award. We would love it if you nominate AccuTrack, AccuSQL, Accudemia, or AccuLite for this award. All you need to do is fill out a short nomination form. This should take a couple of minutes at most.
Update: Form is no longer available.
The deadline for reader nominations is September 12, 2012. Since this will only take a minute, you might want to do this now. To help you with the form, here are the answers to the first two questions:
1) Company (whose product you are nominating):
Engineerica Systems, Inc.
2) Product you are nominating:
(select the one you are using:) AccuTrack, AccuSQL, Accudemia, or AccuLite
Thanks in advance for your nomination!
Do you need help installing software or troubleshooting computer problems? If so, we have good news for you: we are now offering general IT and computer support services!
Here are some of the reasons we decided to offer these services:
Here are examples of services we offer via the new IT Support Services:
All services are performed remotely by our highly skilled and experienced support staff. The services can be performed under an annual contract or on per-job basis. Contact us with your needs for a complimentary no-obligation quote.
We are delighted to announce a new system for tracking attendance at conference and events: Conference Tracker. This easy-to-use system reports on the attendance to your conference sessions and can even generate and distribute customized attendance certificates.
Conference Tracker is web-based software hosted on the Amazon cloud, so there is nothing to install - all you need is a web browser. You can access the system to set up your conference and retrieve your attendance reports from anywhere at any time.
To track attendance at your conference, simply follow these steps:
That's it! Save yourself the hassles of manually tracking the attendance at your next conference by using Conference Tracker. It's simple, accurate, and it will save you a lot of time.
For more information on this system, please visit its website at http://www.newsite.engineerica.com/conferencetracker. You can sign up there for a complimentary tour and consultation.
We are delighted to announce the addition of two members to our support team. Nicholas Armstrong just started this week. He has strong background in computer support. A few months ago, we added David Foster back on the support team. David has extensive experience with AccuTrack and AccuSQL.
With this addition, we now have 8 dedicated staff members on board who can answer your support questions.
In addition to the extra staff, we have switched to a new support ticketing system that helps us track your support requests. Currently the ticketing system is only used internally by our support staff. However, we will open it up soon so users can start their own support tickets online and check their status.
As mentioned above, we also expanded the our support delivery methods to include live webinars, instructional videos posted on YouTube, online blogs, and more. We also started a new feedback system to allow users to select future features.
Our goal is to provide you with the best possible service, and we are constantly perfecting this goal. Let me know what you think of our efforts.
Did you know that the average response time for Accudemia's support questions is only 22 minutes? In most cases, this is the only response needed as it contains an instant resolution to the question.
We are proud of the top-notch support provided by the Accudemia team. The excellent service is one of the the reasons that Accudemia's user base more than doubled in 2011.
In addition to direct assistance, we offer the following support resources to Accudemia users:
(1) Accudemia Official Blog: The place for excellent "how to" guides on the new features of Accudemia. This blog is written by Accudemia's senior developers and it contains valuable insight into the software that will help you make the most out of it. To visit the Accudemia Blog, click here.
(2) Accudemia Knowledge Base (KB): The questions and answers in the KB are taken directly from selected support questions received from Accudemia users. The KB has some valuable information to all users. To visit the KB, click here.
(4) Accudemia Documentation: This is where you will find the user's manuals and other docs. Click here to visit.
(5) iAccu: Use an Apple iPhone, iPod touch, or iPad to capture visits for Accudemia, click here for more information.
(6) Accudemia Programming Information: If you want to interface Accudemia directly to your student management system, you will be interested in the technical information here.
(7) Support Forum: If you prefer the online support forum, you can use it by clicking here.
(8) Website: And of course, to visit the Accudemia's website, click here.
Our support staff created new guides that can be shared with your students so they learn how to get started with the basic functions of Accudemia. The guides show students how to schedule appointments, changing their password, and so on. Click here to view and download these guides.
On 9/6/12 version 4.9 of Accudemia was released. This version offers many enhancements that were requested by Accudemia users. Here is a list of enhancements since version 4.5
For details on using the new features, please visit the Accudemia Blog.
With the release of AccuTrack & AccuSQL version 12, we are announcing the end-of-life for version 10 of these applications. This means the following:
Because of the above limitations, we recommend that all remaining version 10 users upgrade to version 11 or 12 ASAP. If you are an active Platinum Plus subscriber, then you qualify for a complimentary upgrade to version 12. If you are not an active Platinum Plus subscriber, you can upgrade by paying the upgrade fee. Note that the upgrade fees are going to increase when we update our website with version 12 information. To get the best upgrade credit, you should get an upgrade quote ASAP.
It's been over eleven years since the first release of AccuTrack WebLink in April 2001. The WebLink software was created as an add-on to AccuTrack to give students the ability to schedule their appointments from home. Throughout the years, we improved the software and added other functions including workshop/seminar registration. Many AccuTrack and AccuSQL users deployed the WebLink software.
Technology has much improved since we first developed WebLink, so our engineers used state-of-the-art technology from Microsoft® called Silverlight to develop a replacement for WebLink. The new software is called AccuSL ('SL' is a tribute to SilverLight). AccuSL does e
verything WebLink does but in a much improved environment that gives users richer, deeper interactivity. AccuSL also offers additional capabilities and is much easier to deploy than WebLink.
As announced previously, support WebLink ended on July 31, 2012. As a result, we recommend that all WebLink users move to AccuSL ASAP.
If you have any questions about our products or services, or if you have any suggestions, I would love to hear from you. Here is my contact information: