The My Conference Planner app is designed to be simple and intuitive, so most users can get started without technical assistance.
Because the app is offered completely free of charge, we do not provide live support channels such as phone or chat for general users. However, we offer the following support options:
Enhanced Support for Conference Tracker Customers
If you are an active Conference Tracker user, you’re entitled to enhanced support for the My Conference Planner app. This includes email support, live phone support, and online assistance sessions through your existing Conference Tracker support plan. Simply contact your Conference Tracker support representative for assistance.
Pay-Per-Incident Support
For users who are not Conference Tracker customers but need one-on-one assistance, we offer Pay-Per-Incident Support for $99 per issue. This service includes a scheduled support session and follow-up to resolve your specific question.
To order Pay-Per-Incident Support, visit our online payment page and enter “My Conference Planner Support” in the payment notes section. A support representative will contact you within 1–2 business days to schedule your live online assistance session.
Questions or Feedback
If you have general questions or feedback about the app, you can always reach us through the Feedback menu in the app. While we can’t guarantee personalized responses for all inquiries, we review every submission to help guide future improvements.
