Why Get Implementation Support for Your Center or Institution?

5 December 2016

One of the many advantages to choosing Engineerica’s higher education solutions is access to our implementation services. Our Implementation Team is comprised of former higher education employees who are experts both in Engineerica’s software and in the nuances and needs of multiple types of student support areas. We are here to help you make the most out of your purchase and set up your software so that it works in synergy with your established processes and procedures.

While AccuCampus users receive unlimited implementation assistance for no additional cost, AccuTrack, AccuSQL, and Accudemia users receive only up to four complimentary hours per year per institution, depending on their license level (NOTE: Implementation support is different than technical support, which is unlimited with most licenses. To learn more about the differences between the two types, click here).

We know that many of our users could benefit from additional implementation hours, which can consist of online assistance, an in-person visit to your institution, or a combination of the two. Our Implementation Team will work with you to determine your level of needs and design a package that is right for you and your colleagues. Once your hours are done, your product will be set up and you and your staff will be ready to track students exactly the way you need to.

Our Implementation Team has a strong history of providing excellent support to our clients. We are pleased to share with you these testimonials from previous satisfied implementation package customers:

“I can truly see that [the team member’s] history of previous experience within higher education learning centers, as well as with AccuSQL, has afforded her the ability to understand our needs and, sometimes, is able to expect our questions before we ask them.” –a learning center professional at a college in Wisconsin

“[We] know how great you both are but you still managed to exceed our expectations. And I know you impressed all of the others here that had not had the chance to interact with you to this point.” –an IT professional at a college in Kansas

“I couldn’t have done this without your expertise.” –a director at a college in California

To learn more about implementation consulting and whether it might be right for your center or institution, click here. We’re excited to help you bring your software to the next level with implementation support!

Click here to go back to the Winter 2016 update


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