AccuTrack Support
Technical Support
All AccuTrack orders include technical support for one-year from ordering date. Support is provided to your registered technical contacts via phone, e-mail, and/or online assistance.
Terms of Service:
- Telephone Support is available Monday through Friday from 8:30 a.m. to 5:00 p.m. (Eastern Time Zone).
- Our goal is to respond to all support calls and emails within one business day. In most cases the response is even sooner than that.
- Support plans expire one year from date of purchase.
- Free maintenance updates are delivered via the web only.
- Major software upgrades are not covered and require new purchase.
Prices and terms may change without notice.
Getting Started Session
Your order also includes one Getting Started session (one per licensed center). This is an online session to help you get the software up and running at your center. During the session, our support staff can help you with:
- Installing the software and pointing it to its database.
- Importing your students, courses, and registration data into AccuTrack.
- Configuring the software for your center.
- Giving you a quick tour of the student sign-in process.
- Pointing you to help resources including the online training webinars and user manuals.
- Answering your AccuTrack questions.
The Getting Started session takes about one hour. Please contact our support department to schedule your Getting Started session.
Technical Contacts
A technical contact is person who you authorize to represent your center when you need support. You must register your technical contacts, either via AccuTrack or by calling us. For security purposes, only authorized technical contacts can get support. You can register one technical contact per licensed center.
Renewing your Support Plan
The technical support plan can only be renewed before its expiration. Contact us for a price quote.