How to get support

If you need support for AccuTrack or AccuSQL contact our support department via any of the following methods:

(1) Platinum Plus subscribers

If you have an active Platinum Plus subscription, then you have access to our premium technical support services including online assistance, phone, and direct email support. Active Platinum Plus subscribers may use any of the following methods to get technical support:

For support, contact us or email our support department directly via  This will open a ticket in our support ticketing system.

For faster service, you should always use one of the above methods for contacting support. Our goal is to respond to questions ASAP. Most of the time you will hear back from us within the hour.

Please do NOT leave support questions on the voicemail box of your sales rep or on our main office number as this could cause delays in receiving and processing your support requests.

(2) Users without Platinum Plus

If you do not have an active Platinum Plus subscription then there are three options for obtaining technical support:

1. Order an upgrade to the latest version of the software.  The upgrade includes the Platinum Plus subscription.

2. Order Per-Incident Support. Click here for more info.

3. Use the free online community forum or for older versions of the software checkout our online community archives. You can search the forum to see if your question has already been answered.  You can also ask questions.  Questions could be answered by AccuTrack support staff or by other software users.  Note that the forum is handled on a non-priority basis and only includes answering questions on the forum. This might be a good option for non-urgent general software questions.