AccuLite Pay Per Incident Support

New Customer Support

New customers of AccuLite receive one hour of online Getting Started session. per license.  They also get 5 Support Units valid for 30 days from software delivery.

Pay Per-Incident Support

If you do not have a Support plan and require emergency support, you can order pay per-incident support. Pay per-incident support is provided via phone, direct email, and online. The cost is $129 per Support Unit used. A purchase order or credit card payment is due before service is rendered.

Terms of Service

  • Telephone Support is available from 8:30 a.m. to 5:00 p.m. Eastern Time Zone Monday through Friday except for company's holidays.
  • Our goal is to respond to all support calls and emails within one business day. In most cases the response is even sooner than that.
  • A Support Unit is 30 minutes of a staff member's time.  If two staff members work on your issue for 30 minutes, then that counts as two Support Units.
  • Any part of a Support Unit used counts as a full unit.
  • Minimum one Support Unit per call or e-mail message.
  • Callbacks outside the U.S. and Canada are billed an additional $1.50 per minute.
  • Unused Support Units under all plans expire one year from date of purchase.
  • Support Plans start on the day the software is delivered and expire one year from the delivery date. These plans can be renewed any time before their expiration.
  • The Platinum Support plan is only available with new software orders or with paid software upgrades. The plan must be renewed before it expires for continued eligibility.
  • Free maintenance updates are delivered via the web only. Subscribers of the Platinum plan will get major upgrades when available via web download. CD option is available for a small fee.
  • Prices and terms may change without notice.

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