New customers of AccuLite receive one hour of online Getting Started session. per license. They also get 5 Support Units valid for 30 days from software delivery.
If you do not have a Support plan and require emergency support, you can order pay per-incident support. Pay per-incident support is provided via phone, direct email, and online. The cost is $129 per Support Unit used. A purchase order or credit card payment is due before service is rendered.