TECH TALK SESSION
As Support Specialist Jorge Rodriguez pointed out in this week’s Tech Talk, one of the most frequent subjects of tickets is imports. Specifically, troubleshooting when errors pop up. That’s why Jorge went over some of the most common causes of errors during the import process, which can pop up for both automatic imports coming from your institution’s SIS system or manual imports done by center managers for things such as tutor assignments or user groups.
Let’s start with a few important things you should know about imports in Accudemia. Any data that can be imported into Accudemia can also be entered manually, but it’s usually much easier and quicker to import it! These imports are done with CSV files, which can contain data in one file for multiple imports, and do not need all columns mapped for an import to be successful.
Accudemia imports are handled through a program called ADX, which can run jobs on-demand or on an automatic schedule. If an import fails, a notification can be emailed to you or another stakeholder, and you can also view the import jobs in Accudemia. Click on each job to see more details on what happened and why a job failed.
Common Causes of Errors
Our Support Team is always happy to help, but to save yourself some time, take a look at these common errors and see if any of them apply to your situation in the event of a failed import:
Let us know if you have any questions regarding your imports! We hope this article was helpful for you.
Join us next time!
Engineerica Systems is pleased to present our Tech Tip segment recap for 1/18/2022 for the weekly Accudemia sessions. Held every Tuesday at 1 pm EST, Accudemia clients can join a session to learn about a quick, useful topic from one of our Support Specialists. Each week, we’ll follow up Tech Tip Tuesday with a blog recapping that week’s topic. If you’re an Accudemia client and would like to join us for the next session, just visit https://www.engineerica.com/accudemia-weekly-sessions/.